Inside Assure: Solicitor Delivery System
Care, carried through.
FICTIONAL NSW MATTERA guided workspace for staff. A clear review queue for solicitors.
Missing information & review flags
Collect · compare · escalate
Know what is on the file.
Toggle receipt of fictional documents. Receipt does not mean authenticity, completeness or legal effect has been verified.
Document merging · enter once, use many times
One source of facts.
Five consistent preparation drafts.
Use the fictional-only intake choices below. The same facts flow to each output. No free-text client intake is enabled.
Facts and legal choices stay distinct.
Names, address, proposed appointments and family details. Reused consistently, pending verification.
Verified facts (simulation)Staff compare source material and mark the fictional facts verified.
Solicitor-controlled choicesCapacity, scope, appointment powers, beneficiary provisions, legal effect and execution requirements remain reserved for the solicitor.
Complete the fictional Health Check to begin.
Merge the fictional intake to preview a preparation draft.
Separate queue · version-aware checks
Prepared by staff.
Reviewed by a solicitor.
Outstanding approval checks
Role switching is a demonstration control, not real identity verification or access management. No document becomes executable or approved for real use.
Solicitor review queue
Illustrative activity trail
Internal solicitor and staff pack
Intake and triage checklist
- Confirm client identity, contact details, original file and arrangement type.
- Confirm conflicts, relevant jurisdiction and who is responsible for the matter.
- Identify urgent issues such as sale/refinance deadlines, incapacity, relationship changes or security discharge.
- Do not assume the trust loan balance from bank deposits or withdrawals; refer reconciliation to accountant and solicitor.
- Solicitor approves the scope, advice, documents and fees.
Staff training modules
- Module 1: Explain the campaign and help clients navigate the questionnaire without giving legal advice.
- Module 2: Verify identity and securely collect existing Wills, trust deeds, loan/security documents and EPOAs.
- Module 3: Route responses, book consultations and follow the approved escalation matrix.
- Module 4: Record completion, reminders, opt-outs and client communications.
Legal and tax approval gates
- Verify the current law, proposed trust-tax rules and all dates before publication.
- Approve each fixed and conditional report paragraph and the question-to-paragraph mapping.
- Check state-specific Will, EPOA, trust and property-security statements.
- Approve any statements concerning loan repayments, redraws, trust income and creditor protection.
- Approve privacy notice, client consent, email marketing compliance and record retention.
Responsibilities
Growth-system provider: campaign assets, questionnaire technology, approved report assembly, integrations, analytics, technical training and agreed maintenance. Assure: client data ownership, staff management, legal content approval, matter acceptance, professional work, client communications and solicitor supervision.